Rightpoint leverages deep understanding of buyer, worker, and product experiences to assist remodel how folks, expertise, and enterprise work together
CHICAGO, IL – Rightpoint, a world expertise chief and Genpact firm, has launched a brand new method to assist its shoppers navigate ever-evolving market dynamics, together with the speedy adoption of synthetic intelligence (AI).
Expertise isn’t a single touchpoint, it’s a holistic journey that spans throughout the entrance, center, and again workplace, and all of the people who find themselves concerned in that journey. The explosion of generative AI (GenAI) is altering the panorama for a way organizations and their manufacturers will function. Complete Expertise acknowledges that buyer, worker, and product experiences are inextricably linked to general success. Organizations and types that leverage information insights, expertise excellence, and human interventions – and acknowledge how every side of expertise impacts the opposite – will drive aggressive benefit over the following decade.
“Financial headwinds, the speedy adoption of AI, and a plethora of expertise and information decisions, a altering labor market, all these challenges complicate the selections corporations should make, and the dangers are excessive for enterprise leaders,” mentioned Melissa O’Brien, Government Analysis Chief, HFS Analysis. “On prime of that, corporations should now serve a broad stakeholder ecosystem of shoppers, staff, companions, suppliers, regulators, and so forth. They should work seamlessly with the large ecosystem of communities they’re entwined with, and guarantee they meet every group’s values and expectations. Rightpoint’s method to Complete Expertise and being a part of Genpact helps enterprise leaders to judge and drive the expertise they want by the group, to ship in an effort to create higher alternatives for development and ROI.”
“From discussions with our shoppers, they’re on the lookout for end-to-end experiences, constant by the entrance, center, and again workplace,” mentioned Ronald Shamah, Rightpoint’s Chief Government Officer. “The progress and adoption of GenAI has elevated each the urgency and alternative for an expertise led method. Particularly, the significance of the human expertise inside this tempo of change. We’ve got all the time believed every side of expertise impacts the opposite – you’ll be able to’t ship an ideal buyer expertise with out a nice worker expertise, or glorious product design. Rightpoint’s deep understanding of individuals, expertise and the measurement and ROI that enterprise desires to see means we’re nicely positioned to make Complete Expertise a actuality within the age of GenAI.”
Rightpoint has helped quite a few international manufacturers, equivalent to Cox Communications and Outrigger ship experiences that remodel how folks work together with their enterprise.
“Growing a Complete Expertise all through your group makes excellent sense. Give staff the best instruments, and they’re going to ship a greater buyer expertise. Give them subpar instruments, and your buyer expertise will undergo. We consider that empowering our
staff with a sooner, extra highly effective, extra customized expertise will allow them to ship a extra environment friendly, responsive, and finally worthwhile buyer expertise,” mentioned Jamie Stokes, Director Digital Communications, Cox Communications
“Outrigger’s journey with Rightpoint to embracing digital transformation has allowed us to seamlessly join with our company, personalize their experiences, and keep forward within the ever-evolving hospitality trade. We’re grateful for the collaboration with Rightpoint and Optimizely, which resulted in a state-of-the-art web site that delivers Outrigger’s iconic model positioning on-line whereas additionally enhancing our connectivity to expertise platforms,” mentioned Sean Dee, Government Vice President and Chief Business Officer, Outrigger.
Study extra about how Complete Expertise is remodeling how folks, expertise, and organizations work together, creating experiences that drive development and ship demonstrable outcomes at Rightpoint.com.
About Rightpoint
Rightpoint, a Genpact firm, is a world expertise chief. Over 700 staff throughout 12 places of work work with shoppers to drive development by delivering experiences that remodel how folks, expertise and companies work together. We name this Complete Expertise. Our numerous groups lead with empathy, information and creativity—all the time in service of expertise. From whiteboard to roll-out, we assist our shoppers embed expertise throughout their operations from entrance to again workplace to speed up digital transformation by a human-centric lens. For extra info, go to rightpoint.com and join with us on LinkedIn, Twitter, Fb and Instagram.
